What is UCaaS?
Unified Communications as a Service (UCaaS) is a managed communications solution that delivers enterprise-level communications via the cloud. UCaaS consolidates multiple communications features, such as voice, SMS/MMS, video conferencing, and contact center, designed to modernize telecom functionality to support an increasingly diverse and dispersed employee base.
Forbes says UCaaS is essential in today’s work environment, saying, “UCaaS is such an important service to a company because it keeps a workplace integrated when everyone is spread out” and “is crucial to understand where everyone is and what they’re up to.”
